Support — Wakebolt

App: Wakebolt by SMA Apps

Contact: [email protected]

Response time: Within 48 hours

Frequently Asked Questions

Alarms

The alarm didn't go off

This is almost always a permissions or system setting issue rather than an App bug. Work through the following checklist:

1. Open Settings > Wakebolt > Notifications and confirm notifications are set to Allow with sound and banners enabled.

2. Check whether Do Not Disturb (Focus mode) is active. Wakebolt alarms are classified as time-sensitive notifications but certain Focus configurations may still suppress them — go to Settings > Focus > Do Not Disturb > Apps and add Wakebolt to the allowed list.

3. Open the Reliability Checklist inside the App (Settings tab > Reliability Checklist) and resolve any items marked with a warning.

4. Ensure your iPhone is not in Low Power Mode during the alarm window (Low Power Mode can delay background activity).

5. If you use a third-party battery optimization or background restriction app, add Wakebolt to its whitelist.

The alarm fired but there was no sound

• Check the mute switch (the physical switch on the side of your iPhone). Wakebolt alarm audio uses the AVAudioSession .playback category and respects the mute switch — flip it to unmute.
• Check Settings > Sounds & Haptics > Ringer and Alerts volume is not at zero.
• Confirm the selected alarm sound file is present in the App bundle (if you see silence instead of the expected tone, contact support).